At Klim Ride Shop, we stand behind our adventure gear with the same confidence we put into every stitch of our 4-Season Jackets and Armored Vests. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you’re back on the trail quickly.

Our Return Promise

We accept returns within 15 days of delivery for most items, provided they are:

  • In original, unused condition
  • With all tags and packaging intact
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Adventure Helmets and Full Face helmets (safety equipment)
  • Air Bags (safety devices)
  • Eyewear (hygiene reasons)
  • Gloves (including Dirt Bike Gloves and Gauntlet Gloves)
  • Any item with removed tags or signs of wear

How to Return or Exchange

Step 1: Initiate Your Return

Email our Rider Support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Klim Rider Support, I would like to return/exchange the following item(s) from my order #[Your Order Number]: – [Product Name] (Quantity: X) – [Product Name] (Quantity: X) Reason for return: [Please specify] I would prefer: [Refund / Exchange for (specify product if exchanging)] Shipping address for return label (if different from original): [Your Name] [Address] [City, State/Province, Postal Code] [Country] Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Step 2: Receive Instructions

Within 48 hours, we’ll email you:

  • Return authorization number
  • Prepaid shipping label (for US returns)
  • International return address (for non-US returns)

Step 3: Ship Your Return

Pack items securely in original packaging and include all tags. For international returns outside the US:

  • Use trackable shipping (we recommend DHL or FedEx)
  • Declare as “Returned Goods” to avoid customs fees
  • Email us the tracking number

Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds processed within 5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Allow 10-15 days for bank processing

Exchanges

For size exchanges on Adventure Jackets or Boots:

  • We’ll ship the replacement once we receive your return
  • No additional shipping charges for US exchanges
  • International customers pay shipping difference if applicable

Damaged or Defective Items

If your Armor Inserts or Adventure Pants arrive damaged:

  • Contact us within 7 days of delivery
  • Include photos of the damage
  • We’ll provide expedited replacement at no cost

Final Note

We process returns with the same precision we apply to crafting our Dual Sport gear. Questions? Contact our Rider Support team at [email protected] or our Washington headquarters.

Ride safe,
The Klim Team