At Klim Ride Shop, we engineer our shipping and returns process with the same precision we apply to crafting our premium adventure gear. Whether you’re gearing up with our 4-Season Jackets or suiting up in Armored Vests, we ensure a seamless experience from delivery to returns.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your Adventure Jackets, Boots, or other gear ships.

Shipping Methods

We offer two reliable shipping options to get your Dual Sport gear to you:

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days delivery)
  • Free Shipping – via EMS for orders over $50 (15-25 business days delivery)

Note: We ship globally except to certain Asian countries and remote regions. International customers may be responsible for customs duties and taxes.

Returns & Exchanges

We stand behind every stitch of our adventure gear. If your purchase doesn’t meet expectations, our straightforward returns process will have you back on the trail quickly.

Return Policy Details

  • 15-day return window from delivery date
  • Items must be in original, unused condition with all tags and packaging
  • Proof of purchase required
  • Original shipping fees are non-refundable

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Adventure Helmets and Full Face helmets (safety equipment)
  • Air Bags (safety devices)
  • Eyewear (hygiene reasons)
  • All Gloves (including Dirt Bike Gloves and Gauntlet Gloves)
  • Any item with removed tags or signs of wear

How to Return or Exchange

Step 1: Initiate Your Return

Email our Rider Support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Sample Email:

Subject: Return Request - Order #[Your Order Number]

Dear Klim Rider Support,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:
- [Product Name] (Quantity: X)
- [Product Name] (Quantity: X)

Reason for return: [Please specify]
I would prefer: [Refund / Exchange for (specify product if exchanging)]

Shipping address for return label (if different from original):
[Your Name]
[Address]
[City, State/Province, Postal Code]
[Country]

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Step 2: Receive Instructions

Within 48 hours, we’ll email you:

  • Return authorization number
  • Prepaid shipping label (for US returns)
  • International return address (for non-US returns)

Step 3: Ship Your Return

Pack items securely in original packaging with all tags attached.

For international returns outside the US:

  • Use trackable shipping (we recommend DHL or FedEx)
  • Declare as “Returned Goods” to avoid customs fees
  • Email us the tracking number

Refund Processing

  • Timeline: Refunds processed within 5 business days of receiving your return
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • International refunds may take 10-15 days for bank processing

Exchanges

For size exchanges on Adventure Jackets or Boots:

  • We’ll ship the replacement once we receive your return
  • No additional shipping charges for US exchanges
  • International customers pay shipping difference if applicable

Damaged or Defective Items

If your Armor Inserts or Adventure Pants arrive damaged:

  • Contact us within 7 days of delivery
  • Include photos of the damage
  • We’ll provide expedited replacement at no cost

We process returns with the same precision we apply to crafting our premium adventure gear. Questions? Contact our Rider Support team at [email protected] or our Washington headquarters at 1508 Massachusetts Avenue Southeast, Washington, US 20003.

Ride safe,
The Klim Team